What We Collect
When you schedule an inspection or submit a form on this site, the information collected is specifically what the inspection requires:
- Name, phone number, and optional email address — so the appointment can be confirmed and the report can be delivered.
- Property address — so the inspector knows where to go.
- Scheduling preferences — time of day, best days of the week, any notes you want the inspector to know in advance.
- Lead source — how you heard about us, so we can track which channels connect homeowners to the service.
- Inspection photos of your gutters, roofline, fascia, soffits, and surrounding conditions — taken during the on-ladder inspection, included in your written report.
- Anonymous browser analytics via Google Analytics 4 (page views, scroll depth, CTA clicks) — used to understand which content is useful to homeowners.
Why We Collect It
The purpose of every data point is practical:
- Scheduling the inspection, arriving at the right property, and confirming the time with you.
- Delivering your written Tier 1–5 report with photos the same day the inspection happens.
- Following up on findings if a Tier 3, 4, or 5 condition warrants a second conversation.
- Aggregating anonymized inspection data — tier distribution, regional patterns, common failure modes — to help future homeowners understand what's happening on roofs in their county. Your name and address are never part of aggregated research.
Who We Share It With
Nobody. Your inspection report belongs to you. We do not sell, rent, or trade homeowner information. We do not syndicate your contact data to contractors, marketers, or partners. If a referral to a qualified local contractor becomes relevant, it happens only at your explicit request, with a specific name — not a broadcast.
Analytics
The site uses Google Analytics 4 to understand page traffic, reading patterns, and how visitors move between sections. GA4 collects anonymous usage data per Google's standard data handling. No personally identifiable information from the inspection booking form is tied to GA4 events. If you prefer to opt out of analytics entirely, a browser-level tracker blocker will exclude you from measurement.
Data Retention
Inspection reports are retained indefinitely in the Up On The Ladder report archive unless you request removal. The archive exists so you can look up your report by address or Report ID months or years after the inspection — useful at time of sale, insurance claim, or when you simply want to revisit the findings. Form submissions are retained for two years for operational follow-up and coverage-area planning, then purged.
Your Rights
You can request the following at any time:
- A copy of any data we hold about you or your property.
- Removal of your report from the public lookup index.
- Deletion of your form submission and contact information from our records.
- Exclusion from analytics via your browser settings or a direct email request.
Any of the above is a single email or phone call — response within a few business days.
Changes to This Policy
When this policy changes, the "last updated" date at the top of the page changes with it. Material changes are also noted in a brief summary so you can see what's different without re-reading the entire document.
Contact
Questions, requests, corrections:
- Email: inspections@upontheladder.com
- Phone or text: (707) 336-2026